Man and Van Mayfair Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Mayfair provides man and van, removals, and related services to private and business customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual or business that makes a booking or on whose behalf a booking is made.

Services means any man and van, removal, transport, packing, loading, unloading, furniture assembly, or related services we provide.

Goods means all items, belongings, furniture, equipment or other property which are the subject of the Services.

Vehicle means any van or other vehicle used by us in the provision of the Services.

We, us, our means Man and Van Mayfair.

2. Scope of Services

We provide man and van and removal services for domestic and commercial customers. Our Services may include loading, transportation, unloading, limited packing assistance, and basic furniture handling as agreed at the time of booking.

Unless expressly agreed in writing, our Services do not include specialist disconnection or reconnection of appliances, dismantling or reassembly of complex furniture or equipment, or the handling of items which require specialist lifting equipment or expertise.

We reserve the right to refuse to carry any item that we reasonably believe is unsafe, illegal, excessively heavy, or unsuitable for transport in our Vehicles.

3. Booking Process

Bookings can be made by the Customer or an authorised representative through our accepted booking channels. You must provide accurate and complete information, including collection and delivery addresses, access details, dates, times, and a clear description and approximate quantity of the Goods.

Quotations are based on the information you provide. If the actual work differs from what was described at the time of booking, additional charges may apply. This includes, but is not limited to, additional Goods, unexpected access issues, waiting times, or changes to the route or schedule.

Your booking is only confirmed when we have accepted it and you have received a booking confirmation from us. We may refuse any booking at our discretion.

You are responsible for ensuring that you or an authorised person is present at the collection and delivery addresses at the agreed times, to give instructions and sign any documentation required.

4. Quotations and Pricing

Unless otherwise stated, quotations are estimates based on the details supplied by you. Quotations may be provided on an hourly rate or a fixed price basis. Any quotation is exclusive of tolls, parking charges, congestion charges, ferry fees, or similar charges, unless expressly stated otherwise.

We reserve the right to adjust quotations or apply additional charges if:

The work takes longer than expected due to circumstances beyond our control or not disclosed at the time of booking.

There are delays caused by you or third parties at collection or delivery locations.

Access is restricted, requiring additional labour, equipment, or time.

There is a change in the dates, times, or locations from those originally agreed.

We always aim to inform you of any anticipated additional charges as soon as reasonably possible.

5. Payments

Unless agreed otherwise in writing, payment is due in full either prior to the commencement of the Services or immediately upon completion of the Services on the date of the move.

We may require a deposit at the time of booking to secure your date and time. If a deposit is required, your booking is not secured until the deposit has been received by us.

We may accept various forms of payment, and you are responsible for ensuring that any payment method used is valid and that sufficient funds are available.

If payment is not made when due, we reserve the right to:

Withhold or suspend Services, including retention of Goods, until payment is received.

Charge interest on overdue amounts at a reasonable rate from the date payment was due until payment is received in full.

Recover any reasonable costs incurred in collecting late or outstanding payments, including debt recovery or legal costs.

6. Cancellations and Amendments

If you wish to cancel or amend your booking, you must notify us as soon as possible through one of our accepted communication methods.

We may apply cancellation charges depending on the notice given:

If you cancel more than a specified minimum period before the scheduled start time, no cancellation fee may be charged other than any non-refundable deposit if stated at the time of booking.

If you cancel within a short notice period prior to the scheduled start time, a cancellation fee may be payable, which could include a portion or the full value of the quoted price, depending on how late the cancellation is made.

Any change to the date, time, or scope of the Services is subject to our availability and may result in a revised quotation and additional charges.

We reserve the right to cancel or rearrange your booking due to circumstances beyond our reasonable control, including but not limited to severe weather, Vehicle breakdown, staff illness, or safety concerns. In such cases, we will offer an alternative date or a refund of any pre-paid amounts for Services not provided, but we will not be liable for consequential or indirect losses.

7. Customer Responsibilities

You must ensure that:

All Goods are properly packed, secured, and labelled where appropriate, unless we have agreed to provide packing services.

Fragile items are adequately protected and clearly identified to our staff.

All Goods to be transported are ready for collection at the agreed time and that we have clear and safe access to the property, building, and any parking area.

Any parking permissions, permits, or suspensions required for our Vehicle at collection and delivery addresses are arranged and in place, unless otherwise agreed.

Appliances are disconnected, defrosted, drained, and safe for transport.

If you fail to comply with these responsibilities, this may result in delays, additional charges, or refusal to carry certain items, for which we will not be liable.

8. Restricted and Prohibited Items

Unless expressly agreed in writing prior to the booking, we will not carry or handle:

Explosives, firearms, weapons, ammunition, or hazardous materials.

Illegal substances or items, stolen goods, or any item whose possession or transportation is unlawful.

Perishable or temperature-sensitive Goods.

Animals, live plants, or any living creature.

Valuables such as jewellery, cash, important documents, or irreplaceable items.

If you submit such items for transport without our prior written agreement, this is at your own risk, and we accept no liability for any loss, damage or delay relating to those items.

9. Loading, Unloading and Access

You must ensure adequate and safe access to the collection and delivery addresses, including any staircases, lifts, corridors, or entrances. If our staff believe that access is unsafe or likely to cause damage to property or Goods, they may refuse to proceed or may proceed only after recording your instructions and at your risk.

We are not responsible for damage to Goods or property caused by difficult or unsafe access where you have requested that we proceed against our advice.

You or an authorised representative must be present during loading and unloading, to provide instructions and to check the Goods. If you are not present, we will not be liable for any misplaced or missing items that we could not verify.

10. Waste Regulations and Disposal

We operate in accordance with applicable waste and environmental regulations for the carriage and disposal of waste and unwanted items.

We are not a general waste collection service. We will not remove or dispose of household refuse, construction rubble, hazardous waste, chemicals, paint, oils, asbestos, medical waste, or any materials requiring specialist handling or licences, unless agreed in advance and where we are properly authorised to do so.

Any request for disposal of items must be clearly stated at the time of booking. Additional charges will apply for any authorised disposal or recycling service. Proof of proper disposal may be provided on request where reasonably practicable.

You are responsible for ensuring that you have the right to dispose of any items you ask us to remove. We are not responsible for any claim that may arise due to unlawful disposal requested by you.

11. Liability for Loss or Damage

We will exercise reasonable care and skill in handling and transporting your Goods. Our liability is however subject to the limitations set out in these Terms and Conditions.

We will not be liable for:

Loss or damage arising from your failure to pack Goods properly, unless we have provided a packing service.

Loss or damage to fragile items where they have not been adequately protected or specially packed.

Loss or damage to Goods with existing defects, wear, or weakness.

Loss or damage caused by your instructions where we have advised that such instructions may result in damage.

Loss or damage to the contents of boxes, bags, or containers that were not packed by us.

Indirect or consequential loss, such as loss of profit, loss of opportunity, or any loss resulting from delay.

Our total liability for loss of or damage to Goods, except where prohibited by law, will not exceed a reasonable limit based on the value of the Goods and the price of the Services, as may be set out in our current policy or as otherwise agreed in writing.

You are strongly advised to arrange your own insurance cover for the full value of your Goods during removal and transit if our standard liability limits are insufficient for your needs.

12. Reporting Loss or Damage

You must inspect your Goods as soon as reasonably possible after delivery.

Any visible loss or damage must be reported to our staff at the time of delivery and recorded where practical. Any subsequent claim for loss or damage must be notified to us in writing within a reasonable period after completion of the Services, providing full details and evidence where available.

Failure to notify us within a reasonable period may affect our ability to investigate the matter and could reduce or extinguish any liability we might have.

13. Delays and Missed Delivery

We will use reasonable endeavours to adhere to agreed timescales, but timings are approximate and may be affected by traffic, roadworks, weather, Vehicle issues, or other factors beyond our reasonable control.

We are not liable for any indirect or consequential losses arising from delays, such as missed appointments, lost earnings, or additional accommodation costs.

If you are not present at the agreed delivery time and place, we may return the Goods to a storage facility or to another location by agreement, and additional charges may apply for redelivery, storage, and waiting time.

14. Storage Services

Where we arrange or provide storage, separate terms and charges may apply. Goods held in storage remain at your risk, and you should ensure that appropriate insurance cover is in place.

Storage fees must be paid in accordance with our payment terms. We may exercise a lien over Goods in storage for unpaid charges and may, after giving reasonable notice, sell or dispose of Goods to recover outstanding amounts.

15. Insurance

Our Services may include basic liability cover, subject to exclusions and limits as set out in these Terms and Conditions. This is not a substitute for full insurance. You are responsible for arranging any additional insurance required to cover the full replacement value of your Goods during removal, transport, and any storage.

You must notify your insurer that you are moving Goods and ensure that your policy provides suitable cover.

16. Complaints

If you are dissatisfied with any aspect of our Services, you should contact us as soon as possible with details of your concern. We will investigate and aim to respond within a reasonable timeframe.

Raising a complaint does not suspend your obligation to pay for the Services provided, but any agreed refund or adjustment may be applied after our investigation.

17. Data Protection

We collect and process personal information necessary for the provision of our Services, for administration, and for compliance with legal obligations. We will handle your personal data securely and will not share it with third parties except where required to provide the Services, to comply with the law, or where you have given consent.

By using our Services, you consent to our use of your information in accordance with applicable data protection legislation.

18. Termination

We may terminate or suspend the provision of Services with immediate effect if you breach these Terms and Conditions, provide false or misleading information, behave abusively or threaten our staff, or fail to make payments when due.

In the event of termination due to your breach, you will remain liable for any charges incurred and for any reasonable costs or losses we incur as a result.

19. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

20. General

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable or, if not possible, deleted, and the remaining provisions shall remain in full force and effect.

No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your agreement with us.

Your continued use of our Services following any amendment constitutes acceptance of the updated Terms and Conditions.