Terms and Conditions for Man And Van Mayfair
These Terms and Conditions set out the basis on which Man And Van Mayfair provides removal, transport, delivery, collection, and related services to customers in the United Kingdom. By making a booking, the customer agrees to be bound by these terms, together with any written quotation, booking confirmation, or service-specific instructions provided in advance. If any part of these terms is unclear, the customer should raise it before the service begins. These terms are intended to create a fair, transparent agreement between the customer and the man and van service, while reflecting common UK commercial practices and legal requirements.
In these terms, references to “we”, “us”, and “our” mean the provider of the Mayfair man and van service, and references to “you” or “customer” mean the person or business booking the service. The scope of work may include household moves, single-item transport, furniture collection, office relocation support, storage transfers, and other general logistics jobs agreed at booking. Any service not expressly confirmed in writing is outside the contract. All services are supplied subject to vehicle availability, lawful access, and reasonable working conditions.
The customer must ensure that all information given during the booking process is accurate and complete. This includes the collection address, delivery address, access conditions, item descriptions, quantity, approximate weights, parking restrictions, stairs, lift access, and any special handling requirements. If the booking information changes after confirmation, we may revise the price, vehicle size, staffing, timetable, or other arrangements. Where the customer asks us to move items that were not disclosed at the time of booking, we may refuse those items or charge additional fees. We rely on the accuracy of the information provided by the customer when allocating resources and planning the service.
Booking Process
Bookings for Man And Van Mayfair may be requested by phone, email, online form, or any other method we accept from time to time. A booking is not confirmed until we have accepted it and, where required, received any deposit or advance payment. A quotation is usually based on the information supplied by the customer and may be estimated rather than fixed if the full scope of work is not yet known. Once confirmed, the booking creates an agreement for the date, time, vehicle, and service type described in the booking confirmation. We reserve the right to decline any booking at our discretion, including where the requested work is unsafe, unlawful, or outside our operational capacity.
Customers must provide clear instructions regarding access, parking, loading points, and any building rules that may affect the move. If permits, suspension arrangements, concierge approval, or building access passes are required, the customer is responsible for arranging them unless we have expressly agreed otherwise in writing. Delays caused by incorrect instructions, inaccessible premises, waiting restrictions, or failure to prepare the site may lead to extra charges. We may also adjust arrival times where traffic, weather, or earlier jobs cause unavoidable disruption. Any stated time is an estimate unless we have expressly agreed a guaranteed slot in writing.
Booking changes may be requested, but are subject to availability and may result in revised charges. The customer should notify us as soon as possible if the inventory changes, if the address changes, or if a different vehicle size is needed. We may refuse a change request if it would materially affect the feasibility, safety, or economics of the job. If the customer is not present at the start of the service or fails to provide access within a reasonable period, we may treat the job as cancelled by the customer and apply the applicable charges. The customer should check all booking details carefully upon receipt of the confirmation.
Payments and Charges
All prices are stated in pounds sterling unless otherwise agreed. Charges may be based on an hourly rate, fixed quote, mileage, waiting time, number of operatives, size of vehicle, or a combination of these factors. Any quote is based on the information supplied at the time and may be amended if the actual job differs materially from the description provided. Additional charges may apply for congestion, parking costs, tolls, congestion-related delays, stair carries, long carries, additional stops, dismantling, reassembly, heavy items, specialist equipment, out-of-hours work, or waste handling where agreed. We will normally explain the basis of any extra charge before applying it, where reasonably practicable.
Payment terms will be specified in the booking confirmation or invoice. Unless agreed otherwise, payment is due on completion of the service, before unloading is finalised, or in advance for certain bookings. We may request a deposit to secure the booking, and that deposit may be non-refundable where clearly stated at the time of booking. Late payment may result in admin charges, interest, or suspension of further services, to the extent permitted by law. The customer is responsible for ensuring that any card, bank transfer, or other payment method used belongs to them or is authorised for the transaction. If payment is reversed, challenged, or fails after the service has been provided, we may recover the outstanding sum and any associated costs.
All invoices should be checked promptly. If the customer disputes any part of an invoice, they should notify us in writing within a reasonable time and include full details of the issue. Undisputed amounts must still be paid by the due date. We may issue corrected invoices where pricing errors, mistaken assumptions, or job variations are identified. Any discount, concession, or promotional offer applies only to the specific booking for which it was offered and does not create a continuing entitlement. Unless expressly stated, quotes do not include VAT; if VAT is chargeable, it will be added at the appropriate rate.
Cancellations and Rescheduling
Cancellations should be made as early as possible. Because vehicles, staff, and schedules are reserved in advance, cancellation charges may apply. If the customer cancels a booking after confirmation, the amount charged may depend on the notice period, the amount of preparation already undertaken, and whether the job was scheduled for the same day. Where a deposit has been taken, it may be retained wholly or in part to cover administrative and planning costs. If the customer cancels after the team has departed or arrived at the site, we may charge for travel time, labour time, waiting, parking, and any loss reasonably incurred.
We may reschedule a booking if necessary due to operational issues, vehicle failure, staff illness, severe weather, road closures, safety concerns, or circumstances beyond our reasonable control. Where possible, we will offer an alternative time or date. If we are unable to carry out the service and no suitable alternative is available, any advance payment for the unperformed part of the service will normally be refunded, subject to any lawful deductions for work already completed. We are not responsible for indirect losses arising from a cancellation or rescheduling, such as missed appointments, lost earnings, or temporary inconvenience, unless caused by our negligence and recoverable under law.
In some cases, we may cancel a booking if the customer materially breaches these terms, provides false information, fails to prepare the premises, or requests an unlawful or unsafe act. We may also terminate the booking if a customer or any person at the premises behaves abusively, threatens staff, or creates a health and safety risk. In such cases, no refund will be due for work already performed, and any further costs reasonably incurred may be charged to the customer. This approach helps ensure that the Mayfair man and van service remains safe, efficient, and compliant.
Service Standards, Customer Responsibilities, and Liability
We will exercise reasonable care and skill when carrying out the service. However, the customer must take steps to prepare items for transport where appropriate. This includes securing drawers and doors, emptying fragile contents where necessary, disconnecting appliances only if the customer has confirmed they are safe to move, and informing us of fragile, valuable, oversized, or hazardous items in advance. The customer should ensure that items are suitably packaged and labelled. We are not obliged to transport items that are unsafe to move, illegally possessed, improperly packed, or likely to cause damage to property or risk to persons.
The customer remains responsible for items that require specialist handling, including pianos, antiques, glass, artwork, computers, liquids, gas cylinders, and other delicate or regulated goods. If we agree to move such items, the customer must disclose all relevant information, including approximate value and any known defects. Unless otherwise agreed in writing, we do not provide insurance for goods beyond any statutory obligations or cover specifically stated in the booking. The customer should arrange adequate insurance for their own belongings where required. We are not liable for losses caused by pre-existing defects, inadequate packing, or items not disclosed at booking.
To the fullest extent permitted by law, our liability is limited to losses directly caused by our proven negligence or breach of contract. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to those exceptions, we are not liable for indirect or consequential losses, loss of profit, loss of business, loss of reputation, or loss of opportunity. Where liability is accepted, it will generally be limited to the reasonable cost of repair or replacement of the affected item, taking account of age, condition, and depreciation.
Waste Regulations and Unwanted Items
Where the service involves removal of unwanted items, disposal, or clearance work, the customer must ensure that the waste is accurately described and legally suitable for collection. We only remove waste where it is lawful for us to do so and where the customer has provided the necessary information. Waste may include general household items, furniture, packaging, and similar materials, but may not include hazardous, contaminated, explosive, medical, chemical, or restricted substances unless we have expressly agreed in writing and hold any required authority. If we suspect that items are hazardous or improperly declared, we may refuse collection and charge for any wasted attendance.
Waste handling must comply with applicable UK waste regulations, including the duty of care principles under environmental law. The customer must not request that waste be fly-tipped, mixed unlawfully, or disposed of without appropriate documentation. Where required, the customer must provide proof of ownership, confirmation of origin, or any other documentation needed for lawful disposal. If a waste transfer note, receipt, or similar record is necessary, the parties will cooperate in good faith to complete it accurately. We reserve the right to inspect items before loading and to refuse any load that may breach legal or environmental obligations. The customer is responsible for all information supplied about the waste.
If items are left behind after a clearance job, this does not mean they have been accepted for disposal unless expressly agreed. We may separate items at our discretion to comply with law and safety requirements. Any recyclable, reusable, or saleable material remains subject to the terms agreed for the specific job. The customer must not place regulated waste in the van without prior agreement. If waste is found to be misdescribed, we may charge additional fees, suspend the service, or notify the relevant authorities where necessary. These obligations apply equally to man and van Mayfair waste collections and to any broader removal work involving disposal.
Access, Delays, and Completion of Services
Customers must ensure reasonable access to the collection and delivery premises. This includes providing parking where possible, removing obstacles, and advising us of security or access restrictions. If access is delayed or blocked by the customer, we may charge waiting time at the applicable rate. We are not responsible for delays caused by building management, lifts, stairs, weather, traffic, road restrictions, or third-party actions. We will make reasonable efforts to complete the service within the agreed timeframe, but completion times are estimates unless expressly guaranteed in writing.
If the customer asks us to leave goods in a particular location, we will do so at the customer’s risk unless we have been negligent. Once delivery has been completed to the instructed place and the customer or their representative has accepted the items, responsibility for safeguarding the items passes to the customer, subject to any rights arising from our negligence or breach. If no one is available to receive the delivery, we may store the items temporarily, return them, or make another delivery attempt, and any resulting costs may be charged to the customer. The customer should inspect delivered items promptly and report any issue as soon as reasonably possible.
We may take photographs before, during, or after the service for operational, record-keeping, proof-of-condition, and dispute-resolution purposes, provided this is done lawfully and with appropriate regard for privacy. Such records may be retained for a reasonable period. The customer acknowledges that some minor marks, scuffs, or handling effects may occur during normal moving activity, especially when items are large, heavy, or awkward to carry. Reasonable care does not guarantee absolute protection from all damage, particularly where access is difficult or the item is fragile or improperly prepared.
Complaints, Force Majeure, and Governing Law
Any complaint should be raised promptly so that we can investigate and, where appropriate, take corrective action. The customer should provide sufficient detail, including the booking reference, date, nature of the concern, and any supporting evidence. We will review complaints fairly and in good faith. If an issue can be resolved by repair, refund, re-performance, or other reasonable remedy, we may choose the most appropriate option in line with our legal obligations. Failure to notify us within a reasonable time may limit our ability to assess the issue and may affect the remedy available.
We are not responsible for failure or delay caused by events beyond our reasonable control, including but not limited to extreme weather, accidents, fire, flood, strikes, civil unrest, terrorism, road closures, acts of government, or failure of utilities, communications, or transport networks. Where a force majeure event occurs, our obligations may be suspended for the duration of the event, and we may take reasonable steps to limit disruption. If the event continues for an extended period, either party may be entitled to cancel the affected booking without further liability, except for payment for work already completed or costs lawfully due.
This contract and any dispute or claim arising from it shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. These Terms and Conditions may be updated from time to time, and the version in force at the time of booking will apply unless a later change is agreed in writing. By proceeding with a booking, the customer confirms acceptance of the current terms for the man and van service.